Are you sitting comfortably? Now we’ll begin…
How Do You Market Your Brand?
Do you go for one of the following methods?
Not really engaging. Here’s a typical response from your target audience to that kind of marketing:
Sometimes we forget that a brand is not the same as a product or service. Of course they contribute to it, but essentially your company brand is a concept; it embodies not only what you do or sell, but who you are, what you stand for and where you are going.
Your brand is the personification of an idea, and this is what your target audience will engage with.
Why Storytelling Is Important For Brands
We’ve been telling stories for thousands of years. Stories that pass down an aural history. Stories that instruct and shape our lives. Stories that entertain and delight. Storytelling is all about engagement, immersing your audience in your tale; using the power of words to create empathy, loyalty and aspiration. This level of engagement is what brands want too, and learning the art of storytelling is a powerful tool for brand marketing.
I looked at how John Lewis used behind-the-scenes footage to raise brand awareness in my last blog: How To Build Relationships With Video Communications.
In this instance John Lewis has identified their core story as being of a brand that has been part of our lives, and our ancestor’s for 150 years; and that JL has continually evolved during that time. There can’t be many of us who don’t identify with parts of this video; I can’t help smiling at Action Man on his zip wire every time I watch it! This is what great storytelling is all about; discovering your brand’s core story, the story that will resonate most with your target audience.
Different Stories For Different Audiences
Just as stories evolve over the years, so should yours. In fact for those brands who have several different target audiences there is room to create specific stories for each demographic. As your brand develops, grows and changes, your core story will too. John Lewis won’t be celebrating a significant anniversary again for some considerable time; however the core message that John Lewis has been part of our lives, a national institution, will remain. Creative storytellers will find new ways to sell the John Lewis story to us.
Using Storytelling Across Your Brand Marketing
Storytelling is not limited to one channel: a video production or a one off event. It should be integrated across all your marketing material. In the case of John Lewis’ 150th Anniversary this storytelling extends to events held on the roof garden at Oxford Street, limited editions of commemorative products, and an opportunity for customers to share their stories related to John Lewis. Naturally social media channels are also on message; I particularly like these nostalgic reminders of old toys and technology:
— John Lewis (@johnlewisretail) May 21, 2014
Stories Get Shared
We can see from the example above how effectively a brand can engage with their customers if their story is relevant. The other major benefit of storytelling is that stories get shared. We may not retell them around the campfire, instead we do the modern equivalent; we retweet, share videos, post on Facebook and occasionally may even tell someone verbally about a brand’s marketing campaigns.
If you would like to discuss your story and how NRG Digital can sell your brand using storytelling, get in contact with us today. We’re always interested in innovative marketing campaigns, if you have a favourite campaign with storytelling at its heart, share in the comments below.